Based on feedback, we’re working to improve our online system. This means a planned outage on Tuesday, 3 December 2024, from 5 pm to 8:30 pm. Our online services will not be available during this time.

Proof of identity

We deal with personal information. That's why when you apply for our services, we ask you to prove your identity.

Check before you start

In most cases, you need to prove your identity to get products (such as certificates) from us.

There are two methods for proving your identity:

What is identity verification?

Verifying your identity proves you are who you claim to be.

This helps us keep personal information accurate and secure. We only release it to those with a genuine right to access it.

How do I prove my identity?

Use the questionnaire below to identify which method you can use with your identity documents.

Do you have both of these?(Required)

A current Australian driver licence

Driver licence

Plus

A current Australian passport. We accept Australian passports that are current or expired less than 3 years.

Passport

Updated